Customer Operations Administrator
Company: VirtualVocations
Location: Saginaw
Posted on: March 4, 2025
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Job Description:
A company is looking for a Customer Operations Administrator to
optimize processes and improve customer satisfaction within the
Customer Experience team.
Key Responsibilities
Administer and configure the Gainsight platform, including reports
and workflows
Manage day-to-day support for the Customer Experience team and
identify opportunities for process improvement
Coordinate projects and assist in training the Customer Experience
team on new tools and processes
Required Qualifications
CRM administration experience or certification (Gainsight Admin
Certified is a bonus)
3+ years of experience in Customer Success Operations or related
functions
Strong problem-solving skills with a systems mindset
Direct experience with data and analysis activities
High degree of ownership over work and ability to communicate
effectively with diverse teams
Keywords: VirtualVocations, Saginaw , Customer Operations Administrator, Other , Saginaw, Michigan
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