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INFORMATION TECHNOLOGY SUPPORT TECHNICIAN

Company: Pomeroy
Location: Novi
Posted on: November 19, 2024

Job Description:

We have a contractor opportunity with a Pomeroy client for an onsite IT Support Technician in Novi, MI. This is a 12 month contract with potential to extend or convert to hire in the future.
The IT Support Technician is responsible for providing a single point of ownership for IT customer issues and providing daily VIP and White Glove support to the executive team.
Responsibilities:

  • Provide technical support to the user devices (Laptops, PC's, printers, mobile devices).
  • Provide A/V support to critical meetings.
  • Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
  • Promotes customer relations in tune with company plans and policies
  • Installs and maintains hardware and software
  • Works with next level of support for the resolution of issues
  • Conveys customers' perspective to project teams responsible for newly implemented products and existing product enhancements.Requirements:
    • 4+ years related professional experience in desktop hardware & software support.
    • Experience working on Windows 10, Windows 11, Windows Server based devices
    • Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.
    • Understanding in the support to VIPs
    • Installing and maintaining customer equipment and/or software
    • Ability to monitor workload and prioritize call tickets
    • After hours support when required

Keywords: Pomeroy, Saginaw , INFORMATION TECHNOLOGY SUPPORT TECHNICIAN, IT / Software / Systems , Novi, Michigan

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