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Loss Mitigation Manager

Company: VirtualVocations
Location: Saginaw
Posted on: March 4, 2025

Job Description:

A company is looking for a Loss Mitigation Manager (Subs/Replacements) to lead a team in optimizing ticket substitution and replacement processes.



Key Responsibilities

Lead the Subs/Replacement Team to meet SLAs, fulfillment timelines, and marketplace compliance
Optimize substitution processes to minimize cancellations and maintain seller ratings
Monitor performance using data tools, resolve complex customer issues, and implement process improvements


Required Qualifications

2+ years of experience in the ticketing industry (fulfillment, loss mitigation, support, etc)
1+ year of experience managing a team or brokerage
Demonstrated experience with process implementation and system development
Familiarity with Google Suite, Excel, and project management tools like Monday.com and Intercom
Strong ability to build and maintain relationships with other departments and partners

Keywords: VirtualVocations, Saginaw , Loss Mitigation Manager, Executive , Saginaw, Michigan

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